How it Works
Again, our concept is simple, ethical, informative and rewarding to your business. We give you a way to get feedback from your clients confidentially. If a client was exceptionally happy with your service, we politely ask them with your own personalized message to write a review on up to five public review sites. If a client was not happy with your service, you can respond to them directly before he or she goes to a public review site on their own to vent their unhappiness. With this service, you create a personalized online feed back form that you can direct your customers to. You and only you get the results of the feed back from your customers. AND we automatically redirect ONLY your happiest customers to a page that asks them to write an online review of your business on a third party review website (ex. Google Places or Yelp.com).
First, sign up for our service. The monthly cost is $9.95 per month cancellable at any time. The second step is to fill out your business profile (name, website, address, etc). Third, input up to 5 survey questions that you would like to ask your customers on your personalized feed back form. Every one of your customers is asked on this feed back form to provide their name, the date of their visit to your business, and a rating from 1 to 10 of the visit. And finally the fourth step is to input up to 5 website addresses (known as urls) of review sites (for example, Yelp.com) for your business. This last part can be the trickiest because you have to actually find or create your business on the review site. Then you have to copy and paste the exact website address that the review site has for your business. If you have any difficulty with this, just send us an email and our support staff will walk you through this process. Once these four steps have been completed, you can view the actual form that your customers will be given the opportunity to fill out. We also give you the link or address for this form so that you can direct your customers to your very own feedback form.
What are the benefits to my business?
Two things happen once a customer fills out your feed back form: 1) you get an email of their responses instantly giving you feed back on their recent visit to your business, and 2) if they give you a 10 rating, we send them to a web page that asks them to give a review on any of the third party review websites that you listed in step four above. We ONLY send the customers that have given you a 10 rating. Any other customer rating will just result in you getting an email of their responses. This gives you the opportunity to get real feedback from your clients so that you can grow your business AND if your customer was exceptionally happy with their visit, benefit from receiving an great review on a third party review website.
Why are third party website reviews important?
One of the parameters that search engines base their rankings on is the number of reviews from third party websites. In fact, they really do not care whether they are positive or negative reviews, the more reviews the better. You, of course, only want positive and hopefully five star reviews for your business which is what we will help you with. Consumers use search engines and review sites to help find you. Many make decisions on whether to use your services based on reviews.
Some things we have thought of...
First, the feed back form that you send your clients to does not have any mention or link to this website. This website is GetBetterReviews.com and the website your customers will be sent to will have the words "ReviewYourVisit.com" in the link. Second, the site "ReviewYourVisit.com" that you send your customers to is NOT a public review website. Nothing that your customers write in their feed back form will end up visible to anyone else. The only information that your customers provide that will end up on the web somewhere is if the customers that give you a 10 rating actually go to a third party review site and give you a review (which is your goal here).